Terms of Use

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Effective date: October 5, 2026

Last updated: October 5, 2026

These Terms of Use ("Terms") govern your use of the Telewell Wellness Solutions ("Telewell," "we," "us," or "our") website at www.telewell.fit, our booking and intake tools, memberships, and any related services (together, the "Services"). By using the Services, you agree to these Terms. If you do not agree, please do not use the Services.

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1. Eligibility

You must be at least 18 years old and located in a state where we offer services to use the Services. Telewell currently serves clients in 47 states. We are not able to serve Alaska, Mississippi or New Jersey. Availability of specific treatments depends on your state and on provider approval.

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2. How Care Works

• Clinical evaluations, treatment decisions, prescriptions and follow-up care are provided by independent licensed healthcare providers in our partner network, including our medical services partner, Asher Health.

• A licensed provider reviews your intake and decides whether a treatment is appropriate. Approval is never guaranteed, and a provider may decline, change or stop a treatment at any time based on their clinical judgment.

• Prescriptions are filled by state-licensed pharmacies. Compounded medications are prepared for individual patients and are not FDA-approved.

• General information on our website, including articles, FAQs and program descriptions, is for education only. It does not replace an individual evaluation by a licensed provider.

• Telewell does not provide emergency care. If you have a medical emergency, call 911 or go to the nearest emergency room.

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3. Your Account and Information

You agree to give accurate, current and complete information, including your health history, current medications and allergies, and to update it when it changes. Providers rely on this information to make safe decisions. You are responsible for keeping your login details confidential and for activity under your account. How we handle your information is described in our Privacy Statement.

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4. Memberships, Payments and Cancellation

• Membership options and price ranges are listed on our Plans page. Your exact price is confirmed after your evaluation and depends on the products and services your provider approves.

• Before you enroll, we will show you the price, billing frequency, renewal terms and how to cancel. You agree to pay all charges for the membership and products you choose.

• You can ask to cancel your membership at any time by calling 410-504-6855 or emailing marin.konen@telewell.fit. Cancellation stops future charges as described in the terms shown at enrollment.

• Medications and therapies prepared or shipped by a pharmacy for you generally cannot be returned or refunded once they have been dispensed, except where required by law.

• Payments are processed by third-party payment processors. We do not store full card numbers.

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5. Communications

By giving us your contact information, you agree that we may contact you about appointments, your account, orders and your care by email, phone or text. We send marketing texts only with your prior express written consent, and consent is not a condition of purchase or care. Reply STOP to opt out of texts.

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6. Acceptable Use

You agree not to misuse the Services, including by giving false information, using another person's identity, reselling or sharing prescribed products, interfering with the website or its security, or using the Services for any unlawful purpose.

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7. Intellectual Property

The website and its content, including text, graphics, logos and images, belong to Telewell or its licensors and are protected by law. You may view and print content for your personal, non-commercial use only. Lifestyle images are illustrative and do not show patient outcomes.

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8. Third-Party Services

The Services may link to or rely on services we do not control, such as partner providers, pharmacies, laboratories, patient portals and payment processors. Their own terms and privacy policies apply to your use of those services.

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9. No Guarantees

Results vary from person to person, and we do not guarantee any specific outcome, including any amount of weight loss or change in how you feel. The Services are provided "as is" and "as available" to the fullest extent permitted by law.

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10. Limitation of Liability

To the fullest extent permitted by law, Telewell is not liable for indirect, incidental, special or consequential damages arising from your use of the Services. Nothing in these Terms limits any liability that cannot be limited under applicable law, and nothing here limits the professional responsibility of the licensed providers who care for you.

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11. Changes to These Terms

We may update these Terms from time to time. We will post the updated version with a new "Last updated" date. If you keep using the Services after an update, you accept the updated Terms.

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12. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules, except where the law of your state requires otherwise.

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13. Contact Us

Questions about these Terms can be sent to:

Telewell Wellness Solutions

2999 NE 191st St, Unit 300, Aventura, FL 33180

Email: marin.konen@telewell.fit

Phone: 410-504-6855