Frequently Asked Questions

Getting started

How do I start? Call 410-504-6855. We'll answer general questions and explain next steps. We respond to every inquiry within 1 business day.
Do you serve my state? We currently serve clients in all 50 states.
How much does it cost? Telewell offers memberships for weight management, healthy aging and hormone health, starting at $79–$129 a month. See our Plans page for what each membership includes and its price range.
Is Telewell in person or virtual? Virtual. You complete a secure online intake form, and a licensed provider reviews it and approves or declines treatment.

Intake and treatment

Will I definitely get a prescription? No. A licensed provider reviews your intake and approves or declines treatment.
Do I need labs? Often, depending on the service and your history.
Can I choose my medication? Options depend on the provider's review of your intake and on availability.
Are your medications FDA-approved? Some of the active ingredients we work with, like semaglutide and tirzepatide, are found in FDA-approved brand-name medications. The medications prescribed through Telewell are compounded, which means a state-licensed pharmacy prepares them for you based on a prescription from a licensed provider. Compounded medications are not FDA-approved.
Is this the same as Ozempic® or Wegovy®? No. Compounded semaglutide is not Ozempic® or Wegovy® and has not been reviewed by the FDA for safety or effectiveness. It is prepared for you by a state-licensed pharmacy based on your provider's prescription.
Why aren't compounded medications FDA-approved? FDA approval applies to specific mass-produced products. Under federal law (Section 503A), compounded medications are prepared for one individual patient, so they do not go through the FDA approval process.
Does "not FDA-approved" mean unsafe? It means the FDA has not reviewed that specific compounded formula. Compounding pharmacies are licensed and inspected by state boards of pharmacy and must follow sterile-compounding standards. Your provider reviews your health history to decide whether a compounded medication is appropriate for you.
Who decides what I receive? A licensed provider from our partner, Asher Health, reviews your intake and decides whether a treatment is appropriate. Approval is never guaranteed.
Why would a provider choose a compounded medication instead of the brand? Compounding lets a provider adjust the dose or format for an individual patient. The provider decides which option fits you.
Who do I ask about side effects or dosing? Questions about side effects, dosing or eligibility are answered by the Asher Health care team. Our team will connect you.
How fast will you respond? We reply to every inquiry within one business day. Hours: Mon–Fri 9 AM–6 PM, Sat–Sun 9 AM–3 PM.

Privacy

Is my information private? We ask that you don't send medical information by email or through the website. Your clinical information is collected only through the secure intake form.

Emergencies

What if I have a medical emergency? Call 911. Telewell does not provide emergency care.

Ready to talk? Call 410-504-6855 to ask about eligibility. General inquiries only. Please don't send medical information by email.